Frequently Asked Questions
Q: The score is not displayed on the monitor when I throw a ball, but the pinspotter cycles.
A: The second-ball lamp (on the masking-unit) might always be on; or the second-ball output from the pinspotter chassis may not be at zero volts even if the machine is on the first ball; for XL or XLi installations only, the sensors on the M-Vision camera assembly could be misaligned.
Q: The error #1 appears on the lane monitor.
A: The VDB has lost the lane programs. This may be caused by either a power surge or a completely discharge of the battery inside the VDB. The solution is to upload the programs to the lanes again from Conqueror. If the problem continues, the VDB must be sent back for repair because the battery has to be replaced.
Q: During Conqueror start-up, the following message appears on the Front-desk screen: “It is not possible to get comboard data, check communications.”
A: The Conqueror server cannot communicate with the ET-Host, so check the network cables between the ET-Host and the hub-switch, and between the Front-Desk and the hub-switch. Also check that both the ET-Host and hub-switch are switched on. Verify that the first network cards on all computers are enabled with the correct IP address.
Q: The computers do not automatically change for daylight-saving time.
A: The time must be modified in Center Setup and NOT in Windows.
Q: Today is a holiday, but it has not been specified in the Conqueror calendar, and so the holiday settings/prices are not automatically applied.
A: To change the current day to holiday settings, change the "Current bowling day" on the Basic tab in Center Setup to one of the Extra days. This modification only applies for the current day.
Q: The ball-speed indicator disappears during the game, or is no longer displayed on the lane monitor.
A: In Lane Options, check that the Speed option is enabled for the current Lane Option Set on the Basic tab, and check that the Speed Limit option is disabled on the Advanced tab. Verify that the ball-speed sensors of the scoring system (on the camera assembly if present) are correctly aligned.
Q: How to replace a VDB unit.
A: Replace the broken unit with the new VDB, connect all the cables, and switch it on. Wait until either the booting process has finished and the Qubica logo appears, or until an error message appears on the lane monitor. Then, click on the Lane Control Box Replacement button under Conqueror Technical Setup and select the destination lanes. After the VDB has rebooted three times, you only need to recalibrate the pin positions in the Pinsetter and Camera settings.
Q: When a cycle command is sent from the lane console or Front-desk, the pinspotter does not move.
A: The sensors on the camera assembly are not aligned.
Q: If a monitor is broken, is it possible to display the scores from a pair of lanes on a single lane monitor?
A: On the Lane Status, select one of the two lanes and click on the Special Functions button. Then press the TV button and under Score, select either Left or Right monitor.
Q: The scoring system does not display the correct score.
A: This could be due to an incorrect reading time. To double-check, click on the Last button under Special Functions to see the last image taken by the camera. This will help you understand if the camera is reading the pin-data at the correct time.
If you have an Advantage or Advantage Lite control desk system, you will need to put the proper tape in the tape drive, get to the Back Office Main Menu and select option 15 File Control. Then select either option 1 Perform Daily Database Backup or option 2 Backup All Files. Follow the prompts on the screen.
If you have a BOSS control desk system with separate front desk and back office systems, you will need to have the appropriate formatted backup media in the appropriate drive of the back office system. You will also need to leave your back office system powered on overnight because the system will automatically perform the backup for you during the overnight hours.
If you have a BOSS control desk system with only a front desk station you may not have the ability to backup your system. Contact the AMF Scoring Technical Support Group for further assistance.
Q: How often do I reboot my control desk system? top
A: If you have any of the BOSS control desk systems you should be rebooting the stations no less than once a week but preferably you are rebooting them once a day.
If you have a control desk system prior to the BOSS (such as Advantage or AccuTrac), there is no specific time frame to perform reboots within. However if you notice a slow down of the system’s response to issued commands, you should reboot the system.
Q: A bowler rolled their first ball on the wrong lane. How can I delete that score? top
A: Unfortunately the AMF scoring systems were not designed to be able to erase partial scores.
You would need to complete the frame using Score Correction to change the 1st ball to a strike or to enter a 2nd ball, then Erase the Frame.
Q: How do I check my camera? top
A: If you have the non-black toned camera you realign/test the camera using the targets on the 7 pin spot of the odd lane and on the 10 pin spot of the even lane. When in test mode all 3 sets of LEDs should read OK.
If you have the black toned camera you will need to verify the mode setting and then run the Scan Pindeck & Calibrate the camera through the BOSS scoring maintenance menu.
How do I reload my scoring CPU? top
A: If it is AccuScore XL – turn the power to the CPU off, insert the load floppy and load tape in their respective drives of the Tape/Floppy box, connect the Tape/Floppy box to the Floppy port of the CPU, turn the power to the CPU on. Your scoring monitor will let you know when it is done loading. Turn the power to the CPU off, disconnect the Tape/Floppy box, turn the power to the CPU on. You will need to go in to the Maintenance menu to configure the CPU. If you have the TV option you will also need to configure the TV.
If it is BOSS Scoring – it will depend upon the version and the scoring system.
Q: I cannot get my week number to show up correctly for my league. What do I do?top
A: Go into League Maintenance, league definition for the league in question, than recreate the schedule. (Make sure that you have an EVEN number of teams, greater than 2, defined as active in each division of the league.)
Q: My monitors have a loss of color (or are too bright). What should I do? top
A: Check to make sure the remote board is connected. Use the remote board and/or the monitor motherboard to make adjustments to the color, tint, brightness and contrast.
Q: One lane of the pair is not scoring or is miss-scoring. What do I do? top
A: The most common cause of a no score or miss-score has to do with a delayed or premature start signal received by the scoring unit.
If you have 8270XL, 8290XL or Xli pinspotters this signal problem may come from the ball triggers or the machine chassis. Try adjusting the ball trigger to see if it corrects the problem. Also swapping these parts to different lanes and see if the problem follows.
If you have the Brunswick pinsetters, the signal problem may come from the cluster/timing gear assembly or the tower switches. Try re-adjusting these to hit the 44/144 at the correct moments. Try swapping the micro-switches.
If you have the 8230 or 8270 pinspotters this signal problem may come from the start switch assembly or the sweep arm. Try re-adjusting the start switch assembly or swapping the micro-switch. Verify that the sweep is not returning back too far for rest or that it is not drifting back down leaving the switch in-active for when the next ball is rolled.
Q: When I came in this morning all my lanes were showing out of communication. What do I do? top
A: Make sure you have power going to the scoring units. If not, that is the problem. If you have power going to the scoring units, try issuing a shutdown of the control desk back office unit. Power it off for at least one minute (when you get the message that it is safe to do so). Turn the power back on. If the lanes are still not communicating, contact Technical Support for further troubleshooting.
Q: When I press the number 2 key on my Advantage front desk keyboard my cash drawer opens, what do I do? top
A: You will need to have the terminal settings corrected. If you do not have a copy of the AMF required terminal settings for your station, contact Technical Support to go through them.
Q: How do I add or remove a Blind/Absent bowler or a Pacer? top
A: On ALL our scoring systems you need to make sure that the bowler whose status is to be changed is not currently selected to be bowling. (No play arrow or highlight bar on the bowler’s name in the main scoring grid).
On AccuScore Plus, press BOWLER NAME, arrow down to the name to be changed then press either BLIND or PACER. If you press BLIND, it will prompt you for the score for the blind bowler. Type in the score and press ENTER.Continue for all blinds and pacers but keep in mind that the system will not allow you to mark all the bowlers on a lane as BLIND. You repeat these steps to remove the blind or pacer but it will not ask for a blind score if you are removing the blind. If all the bowlers on a lane are absent then you must remove all of their names from the monitor by selecting TEAM NAME, press ERASE NAME, type 333X and press ENTER.
On AccuScore XL & BOSS Scoring systems, bring up the main menu screen. Select Option 3 League Options. Select option 14 BLIND (or 9 PACER). Press ENTER. Arrow down to the name to be changed and then press ENTER. Type in the blind score (if different from what appears). Press ENTER. Repeat as needed and then press DONE. To remove the blind or pacer you repeat the above process. When removing the blind it will ask if you also want to remove the scores. Use the arrow keys to select Yes or No before pressing ENTER.
Q: How do you do a score correct in the 10th frame of the last bowler on a lane? top
A: On AccuScore XL or BOSS arrow over to Option 1 Changes To this Game; press ENTER. Use the arrow keys or touch where you want to make the change. Make the correction; press DONE.
Q: My computer screen says NT Loader missing and it won’t reboot. top
A: Remove the floppy disk from the disk drive and then press <CTRL><ALT><DEL> to reboot the computer.
Q: I rebooted my computer and now the screen says I/O error please insert system disk and restart. top
A: You either have a bad hard drive or the CMOS settings for the hard drive have been lost and need to be manually input.
Q: My ticket printer keeps printing the same ticketover and over again automatically.
A: There is a communication problem with that lane unit. Cold start the Curtain Wall Chassis on that pair of lanes AFTER the bowlers have been checked out or you will wipe out the game they are in the middle of.